Everything you get with automations from Pulse Digital
WhatsApp is where Kenyan commerce actually happens. It's the checkout for fashion boutiques, the booking channel for salons, the front desk for real estate, and the support line for almost every SME. But most brands run WhatsApp on a single phone, one person at a time, and the moment volume picks up, messages get missed. WhatsApp automation turns that channel into a real business system.
We set up the official WhatsApp Business API through providers like Twilio, 360dialog, MessageBird, Africa's Talking and Vonage. That unlocks multi-agent inboxes, chatbot flows, broadcast messaging within Meta's rules, order and delivery notifications, and integration with your CRM and e-commerce store.
What we automate
Auto-replies within seconds of a message arriving, with a menu that helps the customer self-serve for common questions. Order confirmations and delivery updates that go out automatically when your Shopify or WooCommerce store fires an event. Appointment reminders 24 hours before a booking. Post-purchase review requests. Cart abandonment nudges. Payment reminders. Lead qualification flows that pass warm prospects straight to a human.
Compliance and template messages
Meta's rules are strict, and getting your WhatsApp Business account banned is expensive. We handle template message approvals, opt-in language, quality rating monitoring and 24-hour session window logic so you stay compliant while still getting the reach you need.
If any of this sounds familiar, we can help.
Customers message on WhatsApp at 11pm and nobody replies until morning.
Your team runs WhatsApp on a single phone that gets locked when the person is off.
You can't broadcast promotions to your customer list without getting banned.
Order updates go out manually via copy-paste when they should be automatic.
Every conversation lives on someone's phone, not in your CRM.
Our process
API setup
Register with Meta, verify your business and connect through Twilio, 360dialog or another BSP.
Inbox and team access
Multi-agent shared inbox so your team works from one number without conflicts.
Chatbot flows
Menu-based first response, qualification questions and clean handoff to human agents.
System integrations
Connect to your CRM, e-commerce store, calendar and payment tools.
Template messages
Draft and submit compliant templates for order, delivery, reminder and marketing use cases.
Monitoring
Watch quality rating, response times and template approval status monthly.
What changes for your business
Under-a-minute response times, day and night.
Automated order and delivery updates that reduce support load.
Compliant broadcast messaging to your customer list.
Multi-agent access so no message gets stuck on one person's phone.
Every conversation logged and searchable in your CRM.
Frequently asked questions
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