Everything you get with automations from Pulse Digital
A good AI chatbot isn't a novelty. For a Kenyan business handling hundreds of enquiries a week, it's the difference between converting the ones that arrive on a Tuesday afternoon and the ones that arrive at 2am on Saturday. We build AI assistants trained on your actual product catalogue, service list, pricing rules, FAQs and policies, then deploy them on the channels your customers already use.
Our chatbots use models from OpenAI, Anthropic and open-source alternatives depending on privacy, cost and language needs. We support English and Swahili, and we can add Sheng-friendly phrasing where it fits your brand.
Where we deploy
On your website via a chat widget. On WhatsApp via the Business API. On Instagram and Facebook Messenger via Meta. Inside Slack or Microsoft Teams for internal use. Or as a phone assistant using voice models for businesses that take calls all day.
What our chatbots actually do
Qualify leads before they hit your sales team. Answer FAQs about pricing, availability, delivery and returns. Book appointments straight into your calendar. Look up order status. Recommend products based on preferences. Collect the info a human agent needs so they can pick up mid-conversation without asking the customer to repeat themselves. And, importantly, know when to shut up and hand off to a human.
If any of this sounds familiar, we can help.
Support is drowning in the same 10 questions asked in different words.
You lose leads because enquiries arrive outside working hours.
Sales spends half their time qualifying instead of closing.
Your team has to repeat product info on every call and DM.
You want AI in your business but every vendor quote is confusing or overpriced.
Our process
Scoping
We map the top 20 questions and workflows the bot should handle, and the ones it shouldn't touch.
Knowledge base
We compile your product catalogue, pricing rules, FAQs and policies into a structured source the bot can retrieve from.
Model selection
Pick the right model (GPT-4, Claude, open-source) based on quality, cost and privacy needs.
Build and integrate
Deploy on the channel of choice with clean handoff to human agents.
Test with real users
Pilot with a subset of traffic and iterate on the actual conversations.
Monitor and improve
Monthly review of unhelpful responses so the bot keeps getting sharper.
What changes for your business
24/7 first-touch response on every channel.
Support tickets cut by 40 to 60% on well-scoped deployments.
Sales team focused on closing, not qualifying.
Faster onboarding for new customers who can self-serve.
Data on what customers actually ask, feeding your marketing and product decisions.
Frequently asked questions
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