Courtland Realtors Ltd

Courtland Realtors had a solid book of properties under management, but no credible digital home. What existed online was thin and placeholder-like, so landlords comparing property managers had nothing to judge them on: no service breakdown, no property listings, no proof of how the company actually operates.

Every enquiry, from tenants and landlords alike, arrived as a WhatsApp message in a personal inbox. Messages piled up over weekends, some were answered days later, and a few were simply missed. There was no record of who had asked what, and no way to follow up consistently.

They needed two things: a professional website that made them look like a firm you would trust with an investment property, and a way to handle incoming WhatsApp enquiries without relying on someone remembering to reply.

In one month we designed and built courtlandrealtorsltd.co.ke as a conversion-focused, trust-first property site. Each service (Property Management, Tenant Sourcing, Rent Collection, Maintenance) got a dedicated page with clear expectations, vetted-tenant messaging and a landlord-facing 'Free Property Assessment' call-to-action. The whole build is mobile-first, since almost all their traffic arrives on a phone.

Then we automated the contact funnel. Every enquiry from the website and every inbound WhatsApp message now enters one flow: the sender receives an instant branded acknowledgement, the enquiry is logged with name, contact and interest, tenants and landlords are separated automatically, and the lead is routed to the right team member with a reminder if it is not actioned.

That funnel replaced the personal WhatsApp inbox as the front door of the business. Nothing sits unread, and the team starts each day with a clean list of who to call rather than scrolling back through chats.

Courtland went live with a website that finally matches how they operate, delivered inside the one-month window, and now fields 45 or more enquiries a month through it instead of scattered WhatsApp threads.

Because the funnel is automated, every enquiry gets an acknowledgement in under five minutes and none are lost. The team works from a logged list of qualified landlord and tenant leads, and follow-up happens by default rather than by memory.